Here at Bicester Bridal we place great emphasis on our customer service to create an enjoyable and memorable experience for you.

"Maddy was really helpful, she ordered dresses in for me from the supplier for me to try on, and I felt that she understood what I was looking for and shared her honest opinion. She was not pushy at all and was a pleasure to buy my dress from. The huge fitting room was fantastic and she has a great range of dresses and accessories."

"The team at Bicester Bridal were excellent from start to finish and all genuinely lovely ladies. They bent over backwards to ensure everything was to my expectations and wants. I would highly recommend them."

"Maddy from Bicester bridal made what can be a very stressful time completely stress free. I always felt so relaxed and comfortable. The shop is beautiful with pretty eye catching displays and lots of lovely accessories. From finding my perfect dress until picking my dress up days before my wedding the whole process was enjoyable and exciting. Bicester Bridal played a huge part in making my wedding very special."

"The quality of the service, the range, the ease of the staff and the friendly atmosphere are all reasons that I would recommend this to anyone. The flexible nature of the staff and their honesty and integrity is why they should win- it is rare to find these qualities in the wedding industry while they make you feel unique and special. They were fantastic!"

"From the moment I walked into the store I felt welcomed and comfortable. There was a good variety of different styles and the store was pretty, bright and clean with good size fitting rooms. Maddy has obviously been working with brides for a long time as she was able to help advise on what styles would work for me. At no time did I feel rushed and I was encouraged to come back and try my dress on at any time should I want to. The service was outstanding and a cut above anywhere else I'd visited."

"From the beginning they were nothing but friendly and helpful, during our appointments we did not feel rushed or pressured and an error was made which was quickly and professionally dealt with."

"Bicester Bridal provide an amazing range of bridal dresses that suit all shapes and styles. The staff were very welcoming and made me feel special and valued as a customer. They helped me find my fairy tale dress and catered for the changed I wanted to make to the dress to make it personalised. I highly recommend people to go to Bicester Bridal for their wedding dress."

"I always felt welcome and special when I went in for my fittings. Maddy and her staff were always so helpful and I felt like their service was very friendly and personal. They have a great range of dresses in the shop, which were very different to a lot of the dresses I saw in other shops."

"Bicester Bridal were brilliant from start to finish - excellent customer service, wonderful choice of dresses, very helpful and friendly, ensured everything was ready on time. Even gave a gift when I collected my dress! Personal touches, like hand-written cards, were lovely."

"Extremely friendly staff. Very dedicated to what they do and making sure you have the perfect dress. You can go back as many times as you like to try your dress on. Willkeep your dress in the store until a couple of days before your wedding which a lot of places won't do. Very good range of designers some which you can't get at any other shops in the area or surrounding areas."

"I received fantastic service from Bicester Bridal - they were very engaged in the whole process, and are unbelievably approachable. I enjoyed the fitting room - it is a really glamorous room with good lighting and a huge mirror, and they let me try on as many dresses as I wanted without any pressure to buy anything. Maddy was very chatty and receptive to my needs, and was great in her correspondence when I made enquiries about my dress' status. She also got me a gift when I collected the dress!"

"I didn't even have to pick a dress myself, they brought me out a few different styles that they thought would suit me it was the second dress I tried on and fell totally in love. I knew this was the one and I didn't need to look no further. I felt so comfortable with Sarah and Maddy I didn't even have to say my dress size they knew what would fit to save embarrassment. I would recommend Bicester bridal to anyone."

"Maddie is amazing her customer service is second to none and all her dresses are beautiful with a great selection and at very reasonable/competitive prices. The shop itself is always well presented with stunning display Windows! I brought my dress from Bicester Bridal and I'm so glad I did the process was so smooth even when I needed alterations the day before my wedding, Maddie didn't panic and got it sorted. Perfect shop, dresses and staff I recommend to all my friends and family!"

"I found the staff absolutely lovely & extremely helpful, they helped me choose my dress to what suited me as I had very little idea of what I was looking for, adjustments to my dress were done promptly. I would certainly highly recommend Maddie the owner to all my friends & would like this opportunity to say a huge thankyou to Maddie I had a lovely wedding day & my dress was just perfect."

"Maddy and Sarah at Bicester Bridal are amazing, they had all the time in the world for me and my bridesmaids. I was dreading trying on dresses but they made me feel so comfortable and made the whole experience a dream and I couldn't have done it without them. They truly go above and beyond for their brides and have passion for what they do. I can't recommend them enough!"

"Fantastic service, Maddy is Top class at her job! Always recommending!" Daisy "Fantastic, professional and friendly customer service from start to finish! The ladies at Bicester Bridal made my experience of wedding shopping a fabulous one! I thoroughly enjoyed every visit. Only wish I could go back and do it all again. A wonderful bridal boutique!"

"Maddy was so welcoming and helpful throughout the whole process. She offered fantastic, professional advice which helped me come to a decision myself. I visited other bridal shops and staff were nowhere near as friendly or show genuine interest towards my own interests and wedding. I was so pleased that the dress I fell in love with was at Bicester bridal. Would highly recommend for an outstanding and personalised bridal dress shopping experience."

"Maddy and the ladies made the whole experience outstanding! So delighted I chose Bicester Bridal for my special day wear!"

"I'll never forget the day I saw a gorgeous dress in your shop window, and I knew then I'd made the wrong decision with my first dress purchase. You kindly recommended that I visit with my mum to try on new styles, just to make sure I knew what I wanted. You were friendly, warm, welcoming, and felt like a family member. Thank you so much for the huge part you played in making my day a dream come true."



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